Terms of Service

Last updated 7 November 2026

These terms apply when you use this website, its online courses and the Chartplotter Trainer, provided by Navigation Online ("we", "us"). By creating an account, buying a course or a pass, or using a course, you agree to them. If you don't agree, please don't use the site.

Who we are

The Navigation Online platform, and everything sold on the Navigation Online website, is run by Coast 2 Coast Training Ltd (registered in England and Wales, company number 16278430), 6 Constable Road, Sudbury, Suffolk CO10 1UQ. If you study with a school that uses the platform under its own name, your school is responsible for your course with them, and anything you pay them is between you and the school.

Contact: support@navigationonline.co.uk.

Your account

Keep your login details to yourself; an account is for one person and can't be shared. You're responsible for what happens under your account, so tell us straight away if you think someone else has used it. Please give us accurate details, as we use them to run your course and contact you about it.

Courses and access

A course gives you access to its lessons, films, quizzes and workbooks for six months from the day you pay (or are enrolled), unless the course page says otherwise. You can work through it at your own pace. Workbook exercises are marked by your tutor. A shorebased theory course prepares you for the course exam; the exam itself, and any certificate, are arranged separately and depend on meeting the awarding body's requirements.

Where a course is offered "with the Chartplotter course", you also get our Chartplotter and Electronic Navigation course, for the same six months.

Prices and paying

• Prices are in pounds sterling and include VAT where it applies. The price you pay is shown before you pay.
• You pay by card on our payment provider's secure page (Revolut). We never see or keep your card details.
• Your course or pass starts as soon as the payment goes through, and we email you a receipt.
• If a payment fails or you leave the payment page, nothing is charged and nothing starts. If you are ever charged twice for the same thing, tell us and we'll refund the extra payment.
• We may change our prices, but a change never affects something you've already paid for.

Discount codes

A discount code takes money off the price shown when you apply it. Each code can be used once per account, only for what it says it's for, and only until it expires or its uses run out. Codes have no cash value, can't be exchanged or combined, and we may withdraw a code that is being misused.

Chartplotter Trainer passes

• A pass (a day, a week, a month or a year) runs for its full length from the moment it's paid for, whether or not you use it. Buy another before one ends and the new one starts when the first finishes.
• A pass works on the number of machines you chose (one or two). A machine is one browser on one computer, tablet or phone. You can swap a machine for another in My Account, up to twice in 30 days.
• Passes don't renew automatically.

Your right to cancel

If you buy as a consumer, the law usually gives you 14 days to change your mind. Our courses and passes are digital content and online services that start straight away, so when you pay you ask us to start at once and agree to the following:

• Courses: you can cancel within 14 days of paying. If you haven't opened any of the course yet, we refund you in full. If you have, we may keep an amount in proportion to how much of the course you have used (lessons opened and work marked), and refund the rest.
• Chartplotter Trainer passes: because a pass gives you the trainer straight away, once it has started you lose the right to cancel it. If a pass hasn't been used, ask us within 14 days and we'll refund it.
• Free courses and passes, including ones from a 100% discount code, have nothing to refund.

To cancel, email support@navigationonline.co.uk with your name and what you bought. We refund to the card you paid with within 14 days of agreeing the refund. None of this affects your legal rights if something we supply is faulty or not as described.

Using the material

The course content (text, films, images, charts, quizzes and software tools) belongs to us or the people who license it to us, and is protected by copyright. Some of it is RYA training material, used with the RYA's permission. The platform software is owned by Coast 2 Coast Training Ltd. You may use it all for your own study. You may not copy, share, sell, record or republish it, or let anyone else use your access.

Training only: not for navigation

The charts, tidal data, chartplotter, radar and other tools on this site are training material. They are not for navigation at sea. Always use official, up-to-date charts and publications, and your own judgement, when afloat.

Acceptable use

Please don't misuse the site: no attempts to get into other people's accounts or parts of the site you're not meant to reach, no uploading anything unlawful or harmful, and no interfering with how the site works. We may suspend or close an account that breaks these terms. If we close an account for misuse, we don't refund what's left of a course or pass.

Availability and changes to courses

We aim to keep the site running and accurate, but we can't promise it will always be available or free of errors. We may update course content to keep it correct and useful. If the site is unavailable for a long time through our fault, tell us and we'll extend your access to make up for it.

Our responsibility to you

Nothing in these terms limits your legal rights as a consumer, or our liability for death or personal injury caused by our negligence, or for fraud. Otherwise we're not responsible for losses that weren't foreseeable, or for business losses, and our total liability to you is limited to what you paid for the course or pass concerned.

Your information

How we use your personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms; the date at the top shows the latest version. The terms that applied when you paid cover what you bought.

Complaints and the law

If something has gone wrong, email support@navigationonline.co.uk and we'll do our best to put it right. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute, though if you live in Scotland or Northern Ireland you can also bring a claim where you live.