Privacy Policy
Last updated 7 November 2026
This policy explains what personal information Navigation Online ("we", "us") collects when you use this website and its online courses, how we use it, and your rights. We are the controller of your information under UK data protection law (the UK GDPR and the Data Protection Act 2018). The training platform software is provided by Coast 2 Coast Training Ltd, which hosts and processes the information on our behalf.
What we collect
- Account details: your name, email address, password (stored only in scrambled form), and, if you give them, your phone number, postal address and date of birth.
- Course records: the courses you're enrolled on, your enrolment and due dates, lessons completed, films watched, quiz answers and scores, workbook answers and files you upload, and your tutor's marks and feedback.
- Messages: the emails we send you, such as password resets and workbook feedback.
- Technical information: our servers log basic details of requests (such as IP address and time) to keep the site secure and working.
How we use it
- To run your account and courses, track your progress, and let your tutor mark your work — necessary to provide the course you signed up for (contract).
- To email you about your account and course, such as password resets and feedback (contract).
- To keep the site secure, prevent misuse, and fix problems (our legitimate interests).
- To keep the records we have to by law, for example for accounts and tax (legal obligation).
We don't sell your information, and we don't use it for advertising.
Who can see it
Your tutor and the school's staff can see your account details and course records so they can support you. We share information only with the services that help us run the site, under contracts that require them to protect it:
- Amazon Web Services — hosts the site and its database, and sends our emails (Amazon SES).
- YouTube — if a lesson includes a YouTube video, YouTube may set its own cookies when you play it.
- A payment provider, when you pay for a course; we don't store your card details.
We may also disclose information if the law requires it.
Where it's stored
Our servers are provided by Amazon Web Services and are currently located in the United States. Transfers there are protected by the UK's adequacy arrangements with the US or by approved contract clauses.
How long we keep it
We keep your account and course records while you have an account and for up to six years after your last course ends, so we can confirm your training and meet legal requirements. You can ask us to delete your account sooner; we'll delete or anonymise what we don't need to keep by law.
Cookies and browser storage
We don't use advertising or tracking cookies. When you log in, your browser stores a login token so you stay signed in; it's removed when you log out. Embedded YouTube videos may set cookies, as above.
Your rights
You can ask to see the information we hold about you, have it corrected, deleted or restricted, object to how we use it, or have a copy to take elsewhere. Email support@navigationonline.co.uk and we'll reply within a month. If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office (ico.org.uk), though we'd appreciate the chance to put it right first.
Changes
We may update this policy; the date at the top shows the latest version. See also our Terms of Service.
Contact
Questions about your information: support@navigationonline.co.uk.